Legal
Refund & cancellation policy
How QRDinesOS handles cancellations and refunds. Last updated 20 August 2026.
Cancelling a subscription
You can cancel your paid plan at any time from the Settings screen, or by emailing contact@cognorotechnologies.com. Cancellation takes effect at the end of the current billing cycle — you keep the paid features until then. After that, the account moves to the free plan; your data is retained.
Refunds
- Monthly plans — no partial refund for a month already started. Cancel and the plan expires at the end of the paid period.
- Annual plans — a pro-rated refund on the unused whole months, if you cancel within the first 30 days of an annual term. After that, no refund on the current year; cancel and the plan expires at the renewal date.
- Duplicate charges — always refunded in full, within 5–7 working days. Email us with the payment reference.
- A charge you don't recognise — email contact@cognorotechnologies.com with the last four digits of the card and the amount, and we'll trace it. We do not share any account information without verifying you.
How refunds land
Refunds go back to the same payment instrument Razorpay charged. UPI and card refunds reach the bank within 5–7 working days; netbanking refunds can take up to 10 working days. We do not issue refunds by cash or by transfer to a different account.
Non-refundable
- Any period in which the account was actively used to take orders — the software did what it was paid to do.
- Fees for a hands-on onboarding session, once delivered.
- Third-party charges (e.g. UPI / card processing fees Razorpay charges) are Razorpay's to refund; we pass them the request.
Chargebacks
If you dispute a charge with your bank without contacting us first, we may suspend the account while the dispute is open. Email us first — most concerns resolve faster and without your card being blocked.
Contact
Cognoro Technologies, Chandigarh, India · Phone/WhatsApp: +91 91151 13222 · Email: contact@cognorotechnologies.com